Frequently Asked Questions

faqs

Welcome to the McKissock FAQ page.

This page contains general information about this website and the services we offer. If you are currently taking a class and are experiencing technical problems with course delivery, please refer to our Troubleshooting page.

We continually update this FAQ page to reflect the most current user questions. If you don't find the answer to your question in the list below, please call our toll-free number 1-800-328-2008 for assistance. Our hours are:

Weekdays:	8:00am - 8:00pm (Eastern Time)
Weekends:	12:00 noon - 3:30pm (Eastern Time)

Select a topic:

Creating a User Profile
Editing my User Profile
How do I search for a course?
How do I enroll in a course?
How do I find classes I purchased?
Which courses are approved for my state license?
Can I take a class without enrolling?
How does McKissock know when I have completed a course?
Do I need to be online to take a class?
How do I take my courses online?
Can I take online classes from different computers?
Can I print my course material?
Do I need to take the entire course in one sitting?
Why is there a timer in my course?
How many times can I take a quiz
Why do the quizzes have different questions if I have to take it again?
I did not pass my Final exam, how do I retake it?
Why does my course require a Proctored exam?
Who can be my Proctor, and how do I get the exam?
When I log in my course says I am still enrolled, why?
How long does it take to get my certificate?
How do I print my certificate?
What do I do if I have questions, problems, or concerns about my course?

Q - Creating a User Profile
A - One of the first things you will want to do is sign up for a free McKissock account. You will create a User Name that is unique to you with a password so that you can access your account from any computer that is connected to the internet. In order to create an account please click on Register Now. This will take you through the registration process. Once you have completed the registration you will receive a confirmation email with your information enclosed. Keep this in a safe place in case you forget your user name or password.

Q - Editing my User Profile
A - You can edit all of the information in your user account/profile by clicking on the My Profile link after you log in. On this page you can change your address and email address, add licensing information, change your password, or update your security information. Click on the edit button above the section you wish to change, modify your information and then click the save button. You can also cancel your changes if you wish and your original information will be retained.

Q - How do I search for a course?
A - You can search for a course by clicking on the Search Courses link. You can select an education option and a state, or you can select a National Association; then, click the Search button to see your results.

You can refine your search by limiting it to online or on-site courses (or choose Both), and by selecting a specific instructor you would like to work with.

Q - How do I enroll in a course?
A - Once you have registered with a McKissock account and searched for your courses you can enroll by clicking the Add to Cart link next to any course you wish to take. You may select one class or many classes. You may also select both live and online classes at the same time to fit your needs. Simply click Add to Cart beside any course you wish to take.

To view the courses in your shopping cart click the My Cart link. You will be able to review your course selections when the shopping cart displays. You can remove any classes or continue shopping to add more. You may also add additional state licensing certificates if you require them by clicking the Additional Certificates button below your order.

To continue with the checkout process click the Proceed to Checkout button.

The Checkout page will give you another opportunity to review your order. If you are satisfied, add your credit card information and click the Complete Checkout button. If you wish to make changes to your order, click the Cancel button and you will be returned to the Shopping Cart, where courses can again be added or removed. Once you are sure your order is correct, proceed to checkout once again.

Below the credit card information area is an optional section for entering your C Code (customer code) and your Tracking Code. These items can be found on any piece of mail you have received from McKissock. Entering this information allows us to accurately identify you, but it is not necessary to enter this information. Once you have entered your credit card information you can click Complete Checkout .

You will receive a confirmation email for your purchase and may begin your classes immediately.

Q - How do I find the classes I purchased?

A - To find the classes you have purchased please go to McKissock.com and click Student Login button in the top right corner of the site. Enter your user name and password and click sign in . On the next page your classes will be displayed underneath the search bar.

*The first time you login you may be asked to update your registration security information. This information will allow us to send you forgotten passwords.

Q - Which courses are approved for my state license?
A - You can find up-to-date information for any Professional State licensing course that McKissock 100% Education offers on the Search page of our website.

Q - Can I take a class without enrolling?
A - You can choose to "Sample" a course from the search page. This will allow you to work through the first few sections of any of our online courses before you buy it. The program is designed to keep track of your progress at all times so that you may complete a course after enrollment without re-taking your sampled sections. After completing one of our online classes, the program resets your progress status.

Q - How does McKissock know when I have completed a course?
A - When you work your way to the end of a course, you will see a Course Completion Form link. This form is required by regulatory agencies and must be submitted to McKissock to let us know that you have completed a particular course.

Q - Do I need to be online to take a class?
A - YES! The new Virtual Classroom, version 3.0 is fully online so there is no need to download the courses up front. You request each page directly from our server individually. Not only does this allow you to get started more quickly, but this also allows us to update course material immediately when changes are implemented to USPAP or individual state board rules and regulations.

Q - How do I take my courses online?
A - First, go to www.mckissock.com. Then:

Click on the Student Login link in the upper right hand corner.
Enter your user name and password under the existing user login and click Sign In . (Note: if you have taken classes with McKissock before, and this is your first time login to the new website, you will be prompted to answer security questions for password retrieval purposes.)
You will be re-directed to the 'My McKissock' page. This page will list the classes for which you are registered. Your online classes will be listed on one tab; your live classes will be listed on another, and your completed class history will be available on a third tab.
To begin or continue your online class, please click the OPEN button to the left of the course title.
Go through each page by reading the page and clicking the arrow in the lower right hand corner to access the next page of the chapter.
Complete the quiz at the end of each chapter. Once you pass, you can proceed to the next chapter.
At the end of the course there is a final exam. When you pass the final, make sure to complete and submit the Course Completion Form. If you do not pass a quiz or final you may review the material and retake as needed to pass.
If at any time you want to take a break, click on Student Logoff in the upper right hand corner of the page. Your course progress will be saved. To return to your course, log in as described above.
Please take time to read through the Online Course Tutorial that automatically starts when you first enter your course. This tutorial outlines the features of the online course software. (Reminder: the course tutorial only presents itself the first time you open the course. If you wish to review the course tutorial at a later time, open your course and click Welcome on the left hand side.)

If you have additional questions, please call 1-800-328-2008 and a customer service representative will be happy to assist you.

Q - Can I take online classes from different computers?
A - YES! Since the new system runs fully on our web server, you are able to login from any internet-connected computer, anywhere, at any time. Start at the office and finish at home!

Q - Can I print my course material?
A - You can print pages of the course material (except for online USPAP courses) for your records by clicking on the print chapter or print page at the top right hand side of each page. This will open the text page in a separate window without the website template. Please remember you are not in the course when you are printing the chapter. You will need to close the printable chapter view in order to continue your course.

Q - Do I need to take the entire course in one sitting?
A - No. The program is designed to keep track of each chapter that you successfully complete. If you wish to take a few chapters now and continue the rest later, just logout. The next time you open that course, it will recall your progress and open to the appropriate chapter and page.

Q - Why is there a timer in my course?
A - Although most of our courses do not require you to spend a specific amount of time taking the course, some states require the timer for regulatory purposes. Currently people taking courses for the following license types are required to spend the approved credit hours taking the course:

Idaho - Real Estate
New York - Real Estate,
Texas - Mortgage Lending
Virginia - Real Estate.

Q - How many times can I take a quiz?
A - You may repeat a quiz as needed. If you do not pass the quiz when you take it, you can navigate back through the course to read any material you need to. You may take the quiz again at any time.

*Florida will only allow you to take the final exam two times. If you do not pass the course is reloaded to your My McKissock online courses tab free of charge so that you may take the course again.

Q - Why do the quizzes have different questions if I have to take it again?
A - Each quiz and final exam is drawn from a "bank" of questions. The question bank is always three times the size of the test. For every question asked, there are 3 questions in the bank. For example, if you have a quiz that contains five (5) questions, there are a total of fifteen (15) questions in the bank. Each quiz and exam randomly choses questions from the bank. You may see some repetition of questions, or questions of a similar nature, but each time you take a quiz or exam it will contain different questions.

Q - I did not pass my Final exam, how do I retake it?
A - If you have taken a quiz or exam and did not achieve the required passing grade you can take the quiz or exam again. In order to take the test again you will need to open your course to the exam page and click continue. Please remember that once you click continue a new exam will open and you will not be able to review the course information. Please review the course material before clicking continue.

The State of Florida allows appraisal licensees two opportunities to take a final exam at one time. If you do not pass the final exam, your course will be automatically re-loaded on your My McKissock online courses tab. You will need to take the course again, including all chapter quizzes. Retaking your course will give you two more opportunities to pass the final exam. Please refresh your My McKissock online courses tab to see your repeat course. Do not enter the course labelled failed as you will not get credit for that course. There is no additional fee to re-load the course.

Q - Why does my course require a Proctored exam?
A - If you are taking a course for Pre-licensing or Upgrading (Qualifying Education) you must take a proctored exam to receive proper credit for the course. The Proctored exam normally consists of fifty (50) multiple choice questions. Thirty (30) hour courses have 100 multiple choice questions.

Note: All Illinois Online Courses for Appraisers and Home Inspectors require a proctored exam for continuing education, and MUST be faxed back to our office at 1-814-723-3016.

Q - Who can be my Proctor, and how do I get the exam?
A - Many people can serve as Proctor for your exam. Examples of acceptable Proctors include: Public Librarian, Notary, Lawyer, Police Officer, and Teacher. Medical personnel and religious leaders can also serve as proctors.

Ineligible people to proctor an exam would include family members and co-workers.

Your proctor needs to have access to a fax machine or email. We will fax or email the exam to your Proctor. You will then have a specified period of time in which to complete the exam.

Once completed the exam must be mailed in its entirety to our office at:

218 Liberty Street,
Warren, Pa, 16365

P.O. Box 1673,
Warren, Pa, 16365

Please make sure that both you and your Proctor sign the required sheet and that you correctly fill out the answer sheet.

Q - When I log in my course says I am still enrolled, why?
A - If you have completed the final exam of your course and your course says you are still enrolled please:

Open your course.
Go to the final exam in the last chapter.
Click on the arrow that is facing right - this will take you to the Course Completion Form.
Complete and submit the Course Completion Form.

Once you have submitted the course completion form, your course completed status will display and you will be able to print your certificate in accordance with your state regulatory requirements.

*You may need to refresh your My McKissock page in order for the 'Completed' status to show.

Q - How long does it take to get my certificate?
A -

For Virtual Classroom (On-line) Classes: Your certificate of completion will be posted directly to your "My McKissock" account after you have submitted the course evaluation form. However, some states have additional requirements (affidavits, state specific evaluations, proctored examinations). In these instances, your certificate will not be posted to your “My McKissock” account until the additional requirements have been met. Additionally, some states require an original signature on your certificates. In these instances your certificate will be mailed to you within 3-5 business days.

For Live Classes: All certificates will be sent via Email EXCEPT for the following states which require an original signature: New York (Appraisal & Real Estate), North Carolina (Appraisal & Real Estate), and West Virginia (Real Estate Only). If you are requesting credit for one of these states your certificate will be sent via standard mail delivery within 7-10 business days.
Rush service options (including UPS Overnight for an additional $20 fee per course) are available on the enrollment form or by contacting one of our Customer Service Representatives at 1-800-328-2008. Overnight services do not include Saturday Delivery. If you would like Saturday Delivery, please contact our Customer Service Representatives for availability in your area.

Q - How do I print my certificate?
A - You can print your certificate by logging into your McKissock account. Please go to www.mckissock.com, and login in with your user name and password. On your My McKissock page, select the online courses tab. Scroll to the class you have completed. Under the word 'Completed' there is a Print Certificate link. Clicking this will display your certificate for that class. You may print as many copies as needed.

*The Following states require an original signature and can not be printed online or via email: New York, North Carolina, Pennsylvania (real estate) Connecticut (real estate), West Virginia, and Hawaii (real estate).

Q - What do I do if I have questions, problems, or concerns about my course?
A - Questions, problems, or concerns regarding course content or technical issues may be submitted via email to McKissock or to the course instructor. Use the link on the left-hand Help Tab of each course, or contact us via the Contact Us link at the top of each page of our website. Students may also call our 1-800-328-2008 during our regular business hours to speak with a customer service representative.

Business hours are as follows:

Weekdays:	8:00am - 8:00pm (Eastern Time)
Weekends:	12:00 noon - 3:30pm (Eastern Time)