|
Welcome to the McKissock Frequently Asked Questions page. This page contains general information about this
Website and the services we offer. We continually update this page to reflect the most current user questions. If you don't find the answer to
your question, please call our toll-free number 1-800-328-2008 for assistance.
Hours of operation:
Monday - Friday (8am - 8pm Eastern Time)
Saturday & Sunday (12 noon - 3:30pm Eastern Time)
Select a question below.
Using
the McKissock Website
Questions and Answers are displayed below.
Q - Creating a User Profile
A - One of the first things you will want to do is register for a free McKissock
account. You will create a User Name that is unique to you with a password so that
you can access your account from any computer that is connected to the internet.
In order to create an account please click on Register Now, this
will take you through the registration process. Once you have completed the registration
you will receive a confirmation email with your information enclosed. Keep this
in a safe place in case you forget your user name or password.
Back To Top
Q - Editing my User Profile
A - You can edit all of the information in your user account/profile by clicking
on the tab *My Profile*. On this page you can change your address, email address,
add licensing information, change your password or update your security information.
Simply click on the corresponding function you wish to change, click edit, amend
the information and finally click save.
Back To Top
Q - How do I search for a course?
A - You can search for a course by clicking on *Search Courses*. This will open
a new webpage that has an easy to use search menu. In the first (left hand) block
you will select the type of education you need. For instance: if you are an appraiser
and you need to renew your license you will select Appraisal Continuing Education.
In the second (middle) block you will select the state you are licensed in. In the
third (right hand) block you will select the class type you would like, online,
live or both. Click search. The classes that are approved for your state will display
directly below the search boxes.
Back To Top
Q - How do I enroll in a course?
A - Once you have registered with a McKissock account and searched for your courses
you can enroll by clicking *Add to Cart*. You may select one class
or many classes. You may also select both live and online classes at the same time
to fit your needs. Simply click Add to Cart beside any course you wish to take.
To enter your cart click *View Cart*, on this webpage you will be
able to review your order. You can remove any classes or continue shopping to add
more. You may also add additional state licensing certificates if you require them.
Ton continue with the checkout process click on *Check Out*.
The next page will give you a last opportunity to review your order. You will then
scroll to the identification and credit card information portion of the enrollment.
You will be asked for your C Code and Tracking Code. These items can be found on
any piece of mail you have received from McKissock. Entering this information allows
us to accurately identify you. It is not necessary to enter this information. Once
you have entered your credit card information you will click Complete Checkout.
You will receive a confirmation email for your purchase and may begin your classes
immediately. How do I find the classes I purchased? To find the classes you have
purchased please go to McKissock.com and click *Sign In*. Enter
your user name and pass word, click sign in. On the next page your classes will
be displayed underneath the search bar.
*The first time you login you may be asked to update your registration security
information. This information will allow us to send you forgotten passwords.
Back To Top
Q - Which real estate appraisal courses are approved in my state?
A - You can find up-to-date information, (such as approved California real estate
appraisal training) on the
Live Courses Search or
Online Courses Searchpage of our Website.
Back To Top
Q - Can I take a class without registering?
A - You can choose to "Sample this Course" from the Registration Options menu. This
will allow you to work through the first few sections of any of our online appraisal
courses. The program is designed to keep track of your progress at all times so
that you may complete a course after registration without re-taking those "sampled"
sections. After completing one of our online appraisal pre-licensing classes, the
program resets your progress status.
Back To Top
Q - How does McKissock know when I have completed a course?
A - When you work your way to the end of the course, you will see a Course Completion Form link.
This form is required by regulatory agencies and must be submitted to Mckissock to let us
know that you have completed the particular course.
Back To Top
Q - Do I need to be online to take a class?
A - YES! The new Virtual Classroom, version 3.0 is fully online so there is no need to download
the courses up front. You request each page directly from our server individually. Not only does
this allow you to get started more quickly, but this also allows us to update course material immediately
when changes are implemented to USPAP or individual state board rules and regulations.
Back To Top
Q - How do I take my courses online?
A - Go to www.mckissock.com
Click on *My McKissock* in the upper right hand corner.
1. Enter user name and password under the existing user login. Click *sign in*.
(Please note if you have taken classes with McKissock before and this is the first
time logging onto the new website you will be prompted to answer security questions
for password retrieval purposes.) You will be re-directed to the My McKissock page.
This page will have a search menu at the top. The classes you have registered for
will be listed below. Your online classes will be listed first; your live classes
will be listed second.
2.To enter your online class, please click *OPEN* to the right
hand side of the screen beside the course title.
3.Go through each page by reading the page and clicking the arrow in the lower right
hand corner to access the next page of the chapter. Complete the quiz for each chapter;
once you pass, it will allow you to go to the next chapter. At the end of the course
there is a final exam. When you pass the final, make sure to complete and submit
the Course Completion Form. If you do not pass a quiz or final you may review the
material and retake the quiz as needed to pass.
4.If you want to take a break, click *sign out* in the upper right
hand corner of the webpage. Please take time to read through the Online Course Tutorial
that automatically starts once you enter your course. (Reminder, this only presents
itself the first time you open the course, to review the course tutorial open your
course and click welcome on the left hand side.) If you have additional questions,
please call 1-800-328-2008 and a customer service representative will be happy to
assist you.
Back To Top
Q - Can I take online classes from different computers?
A - YES! Since the new system runs fully on our web server, you are able to login from any PC anywhere.
Start at the office and finish at home!
Back To Top
Q - Can I print my course material?
A - You can print pages of the course material for your records by clicking on the
print chapter or print page at the top right hand side of each page. This will open
the text page in a separate window without the website template. Please remember
you are not in the course when you are printing the chapter. You will need to close
the printable chapter view in order to take the course.
Back To Top
Q - Do I need to take the entire course in one sitting?
A - No. The program is designed to keep track of each chapter that you successfully complete. If you
wish to take a few chapters now and continue the rest later, just logout. The next time you open that
course, it will recall your progress and open to the appropriate chapter and page.
Back To Top
Q - Why is there a timer in my course?
A - Although most of our courses do not require you to spend a certain amount of
time in each chapter, some states require the timer for regulatory purposes. The
virtual classroom regulates by the quizzes at the end of each chapter. The quizzes
at the end of each chapter are five (5) questions and in a multiple choice format.
At the end of each course there is a final exam consisting of up to 30 questions
for continuing education, again multiple choice. This feature allows you to move
through the course at your own pace, no matter what that pace is! *Please note that
Texas mortgage lending courses, and Kentucky Appraisal courses ARE regulated by
the timer. You must stay active within each chapter for the specified time required,
before the chapter quiz becomes available to you.
Back To Top
Q - How many times can I take a quiz?
A - You may repeat a quiz as needed. If you do not pass the quiz when you take it,
you can navigate back through the course to read any material you need to. You may
take the quiz again at any time.
*Florida will only allow you to take the final exam two times. If you do not pass
the course is reloaded to your *My McKissock* page free of charge
so that you may take the course again.
Back To Top
Q - Why do the quizzes have different questions if I have to take
it again?
A - Each five (5) question quiz at the end of the chapter has ten (10) possible
questions. These questions are selected randomly every time you click the *Take
Quiz* link. The final exam of thirty (30) questions has fifty (50)
possible questions and is also randomly selected.
Back To Top
Q - I did not pass my Final exam, how do I retake it?
A - If you have taken a quiz or exam and did not achieve the required passing grade
you can take the quiz or exam again. In order to take the test again you will need
to open your course to the exam page and click continue. Please remember that once
you click continue a new exam will open and you will not be able to review the course
information. Please review the course material before clicking continue.
The State of Florida allows appraisal licensee's two opportunities to take a final
exam at one time. This means your course will be automatically re-loaded on your
*My McKissock* web page and you will need to take the course again including all
chapter quizzes. This will give you two more opportunities to pass the final exam.
Please refresh your *My McKissock* page in order to see the new course. Do not enter
the course that says *Failed* as you will not get credit for using that course.
There is no additional fee to re-load the course.
Back To Top
Q - Why does my course require a Proctored exam?
A - If you are taking a course for Pre-licensing or Upgrading (Qualifying Education)
you must take a proctored exam to receive proper credit for the course. The Proctored
exam consists of fifty (50) multiple choice questions. (Thirty (30) hour courses
have 100 multiple choice questions.)
*Please note that all Illinois Online Courses for Appraisers and Home Inspectors
require a proctored exam for continuing education, and MUST be faxed back to our
office at 1-814-723-3016.
Back To Top
Q - Who can be my Proctor, and how do I get the exam?
A - There are several people who can Proctor your exam. You can choose from the
following examples: Public Library, Notary, Lawyer, Teacher, Police Office, Teacher,
Medical Personal or Religious Leader. Ineligible people to proctor an exam would
include family members and co-workers.
Your proctor needs to have access to a fax machine or email as we fax/email the
exam to them. You will then have a specified amount of time to complete the exam.
Once completed the exam must be mailed in its entirety to our office at 218 Liberty
Street, Warren, Pa, 16365. Please make sure that both you and your Proctor sign
the required sheet and that you correctly fill out the answer sheet.
Back To Top
Q - When I log in my course says I am still enrolled, why?
A - If you have completed the final exam of your course and your course says you
are still enrolled please open your course. Go to the final exam in the last chapter.
Please click on the arrow that is facing right, this will take you to the Course
Completion Form. Once you have submitted the course completion form your course
will state that you are completed and you will be able to print your certificate
in accordance with your state regulatory requirements.
*You may need to refresh your *My McKissock* page in order for the *Completed* to
show.
Back To Top
Q - How long does it take to get my certificate?
A - Your certificate of completion will be e-mailed within 2-5 business days. However, if the certificate
you have requested requires an original signature then your certificate will be mailed to you within 7-10
business days. Rush service options, including UPS Overnight, are available on the enrollment form.
Back To Top
Q - How do I print my certificate?
A - You can print your certificate by logging into your Mckissock account. Please
go to www.mckissock.com, and login in with your user name and pass word. Once you
have logged in you will be directed to your *MY MCKISSOCK* we page. Please scroll
to the class you have completed. Under the word completed there is a web link that
says *Print Certificate*. This will open a new webpage that contains your certificate
for that class. You may print as many as needed.
*The Following states require an original signature and can not be printed online
or via email. New York, North Carolina, Pennsylvania (real estate) Connecticut (real
estate), West Virginia, and Hawaii (Real estate)
Back To Top
Q - Do you send my certificate to the state board?
A - If your state licensing board requires a roster for your completed classes we
do send that information. Each state and licensing type has a different format,
date, and time requirement. However, McKissock sends the rosters for all required
states on the 15th and 30th of the month. Some states go more frequently, no state
takes longer.
Back To Top
|