Welcome to the McKissock FAQ Page.

This page contains general information about this website and the services we offer. If you are currently taking a class and are experiencing technical problems with course delivery, please refer to our Troubleshooting page.


If you don't find the answer to your question below, please email us at vchelp@mckissock.com or contact us by phone.



Select a topic to view the corresponding answer:

Creating a User Profile A - One of the first things you will want to do is sign up for a free “My McKissock” account. You will create a User Name that is unique to you with a password so that you can access your account from any computer that is connected to the internet. In order to create an account, please click on the Student Login in the upper right hand corner of the page. This will take you through the registration process. Once you have completed the registration, you will receive a confirmation email with your information enclosed. Keep this in a safe place in case you forget your user name or password. Editing my User Profile A - You can edit all of the information in your user account/profile by clicking on the My Profile tab after you log in. On this page, you can change your address and email address, add licensing information, change your password, or update your security information. Click on the edit button above the section you wish to change, modify your information, and then click the save button. You can also cancel your changes if you wish and your original information will be retained.

Note: Accuracy when entering your license number is very important so that we can report your CE credits to the applicable state boards.
How do I search for a course? A - You can search for a course by clicking on the Search Courses tab. You can select an education option and a state, or you can select a National Association; then, click the Search button to see your results. Another way of searching is by clicking on your profession in the dark blue banner at the top of the page. You will then be asked to select the education type you need, then the state you are licensed in. Once you click on your state, the search results will be on the following page.

Note: If you are searching for courses that are approved for multiple states or licenses, we have trained professionals who are happy to help -- please email us at vchelp@mckissock.com or contact us by phone.
How do I enroll in a course? A - Once you have registered with a McKissock account and searched for your courses, you can enroll by clicking the Add to Cart button next to any course you wish to take. You may select one class or many classes such as live, online, Webinars, or multi-course packages at the same time to fit your needs.

To view the courses in your shopping cart, click the Checkout button. You will be able to review your course selections when the shopping cart displays. You can remove any classes or continue shopping to add more. You may also add additional state-licensing certificates if you require them by using the Additional Certificate drop box below each class in your cart summary.

To continue with the checkout process, click the Checkout Now button on the left-hand side. It will prompt you to sign in with your username and password or create an account. Note: If you are already signed in, the system will not prompt you to sign in again.

The Checkout page will give you another opportunity to review your order. If you are satisfied, add your credit card information, and click the Complete Checkout button. If you wish to make changes to your order, click the Cancel button and you will be returned to the Shopping Cart, where courses can again be added or removed. Once you are sure your order is correct, proceed to checkout once again.

Below the credit card information area is an optional section for entering your C Code (customer code) and your Tracking Code. These items can be found on any piece of mail you have received from McKissock. Entering this information allows us to accurately identify you, but it is not necessary to enter this information. Once you have entered your credit card information, you can click Complete Checkout.

You will receive a confirmation email for your purchase and may begin your classes immediately.
How do I find the classes I purchased? A - To find the classes you have purchased, please go to www.mckissock.com and click the Student Login tab in the top right corner of the site. Enter your user name and password and click Sign In on the left hand side. Your courses will then appear on the next page. On the next page, your classes will be displayed underneath the Online Courses tab. *The first time you login, you may be asked to update your registration security information. This information will allow us to send you forgotten passwords. Which courses are approved for my state license? A - You can find up-to-date information for any Professional State licensing coursethat McKissock offers on the Search page of our website. Can I take a class without enrolling? A - You can choose to "Sample" a course from the Search page. This will allow you to work through the first chapter of any of our online courses before you buy them. The program is designed to keep track of your progress at all times so that you may complete a course after enrollment without re-taking your sampled sections. You may purchase this course at any time while sampling it by clicking the Buy now button at the bottom left-hand corner of the page. How does McKissock know when I have completed a course? A - When you work your way to the end of a course, you will see a Course Completion Form. This form is required by regulatory agencies and must be submitted to McKissock to let us know that you have completed a particular course. Do I need to be online to take a course? A - YES! All your course content is streamed directly from our server individually. How do I take my courses online? A - First, go to www.mckissock.com Then:


1. Click on the Student Login link in the upper right-hand corner.

2. Enter your user name and password under the existing user login and click Sign In. (Note: if you have taken classes with McKissock before, and this is your first time logging into the new website, you will be prompted to answer security questions for password retrieval purposes.

3. You will be re-directed to the 'My McKissock' page. This page will list the classes for which you are registered. Your online courses will be listed on one tab, your live classes will be listed on another, and your completed class history will be available on a third tab.

4. To begin or continue your online class, please click the OPEN button to the left of the course title.

5. Please take time to view the course tutorial video on the introduction page and then click on the green Open This Course button on the right-hand side of the page.

6. Go through each page by reading the page and clicking the arrow in the lower right-hand corner or by pressing your space bar to access the next page of the chapter.

7. Complete the quizzes throughout each chapter; once you pass the quiz, you can proceed to the next chapter.

8. At the end of the course, there is a final exam. When you pass the final, make sure to complete and submit the Course Completion Form. If you do not pass a quiz or final, you may review the material and retake as needed to pass.

9. If at any time you want to take a break, click Close Course in the upper right hand corner of the page. Your course progress will be saved. To return to your course, log in as described above. 

10. If you have additional questions, our knowledgeable and friendly customer service representatives will be happy to assist you -- please email us at vchelp@mckissock.com or contact us by phone

Can I take online courses from different computers? A - YES! Since the new system runs fully on our web server, you are able to login from any internet-connected computer, anywhere, at any time. Start at the office and finish at home! Can I print my course material? A - You can print pages of the course material (except for online USPAP courses) for your records by clicking on the print chapter or print page at the bottom right-hand corner of each page. This will open the text page in a separate window without the website template. You may now click on the printer icon on that page, found in the upper left-hand area of the page, or you may click on the file menu and select the print option. Please remember you are not in the course when you are printing the chapter. You will need to close the printable chapter view in order to continue your course. Do I need to take the entire course in one sitting? A - No. The program is designed to keep track of each chapter that you successfully complete. If you wish to take a few chapters now and continue the rest later, simply log out of the course. The next time you open that course, it will recall your progress and open to the appropriate chapter and page. How many times can I take a quiz? A - You may repeat a quiz as needed. If you do not pass the quiz when you take it, you can navigate back through the course to read any material you need to. You may need to click on the Chapter tab, located on the left side of the course, to review the pages in the chapter. You may take the quiz again at any time.

*Please check state-specific final exam requirements by contacting your local Board/Commission, emailing us at vchelp@mckissock.com or contacting us by phone.
Why is there a timer in my course? A - Although most of our courses do not require you to spend a specific amount of time taking the course, some states require the timer for regulatory purposes. Currently, people taking courses for the following license types are required to spend the approved credit hours taking the course:


Arizona - Real Estate

California - Real Estate

Idaho - Mortgage Lending

New York - Real Estate

Utah - Real Estate

Virginia - Real Estate

Minnesota - Appraisal and Real Estate Continuing Qualifying Education
Why do the quizzes have different questions if I have to take it again? A - Each quiz and final exam is drawn from a "bank" of questions. The question bank is always three times the size of the test. For every question asked, there are 3 questions in the bank. For example, if you have a quiz that contains five (5) questions, there are a total of fifteen (15) questions in the bank. Each quiz and exam randomly choses questions from the bank. You may see some repetition of questions, or questions of a similar nature, but each time you take a quiz or exam it will contain different questions.

*Please check state-specific final exam requirements by contacting your local Board/Commission, emailing us at vchelp@mckissock.com or contacting us by phone.
I did not pass my Final exam; how do I retake it? A - If you have taken a quiz or exam and did not achieve the required passing grade, you can take the quiz or exam again. In order to take the test again, you will need to open your course to the exam page and click “Try Again.” Please remember that once you click continue, a new exam will open and you will not be able to review the course information. Please review the course material before clicking “Try Again.”

Florida Appraisal, Kentucky Real Estate, and California Real Estate licensees will have two attempts to take a final exam. Florida Real Estate licensees will have five attempts to take the final exam. If you do not pass the final exam, your course will be automatically re-loaded on your My McKissock online courses tab. You will need to take the course again, including all chapter quizzes. Retaking your course will give you two more opportunities to pass the final exam. Please refresh your My McKissock online courses tab to see your repeat course. Do not enter the course labeled “failed” as you will not get credit for that course. There is no additional fee to re-load the course.
Why does my course require a proctored exam? A - If you are taking a course for Pre-licensing, Upgrading (Qualifying Education), or a USPAP Webinar, you must take a live Proctored exam to receive proper credit for the course. The Proctored exam normally consists of fifty (50) multiple choice questions. Thirty (30) -hour courses have 100 multiple choice questions.

Note: In many states, there is no longer a need to have an exam faxed or emailed to your Proctor. You may now take your Proctored exam directly online through your www.mckissock.com account. Simply log in to your McKissock account and click the “eProctored Exam” button. Your Proctor will need to be present to enter his or her user name and password, or, if this is his or her first time proctoring an exam, he or she can click the link under the sign-in boxes and register to be your Proctor.

You do not have to wait for grading. Your results are instantly available and, in fact, you will be able to print your certificate of completion immediately!

Many people can serve as Proctor for your final exam. For example, a public librarian, notary public, attorney, police officer, or teacher. Medical personnel and religious leaders also can serve as Proctors. Family members and co-workers would not be eligible to proctor your exam.

Note: All Illinois and Nevada Online Courses for Home Inspectors require a live proctored exam for continuing education, and MUST be faxed or emailed back to our office at 1-814-723-0281.
Who can be my Proctor, and how do I get the exam? A - Many people can serve as a Proctor for your exam. Examples of acceptable Proctors include: public librarian, notary public, lawyer, police officer, and teacher. Medical personnel and religious leaders can also serve as Proctors.


Ineligible people to proctor an exam would include family members and co-workers.

Your Proctor needs to have access to a fax machine or email. We will fax or email the exam to your Proctor. You will then have a specified period of time in which to complete the exam. Some states allow the exams to be proctored and taken right online. You will notice the “eProctored Exam” button located under the course title if your state allows you to take the exam online. Once completed the exam must be mailed in its entirety to our office at:

218 Liberty Street,

Warren, Pa, 16365


or


P.O. Box 1673,

Warren, Pa, 16365



Please make sure that both you and your Proctor sign the required sheet and that you correctly fill out the answer sheet.
When I login to my course says I am still enrolled; why? A - If you have completed the final exam of your course and your course says you are still enrolled, please:

• Open your course.

• Go to the final exam in the last chapter.

• Click on the arrow that is facing right - this will take you to the course completion form.

• Complete and submit the Course Completion Form.


Once you have submitted the course completion form, your course completed status will display and you will be able to print your certificate in accordance with your state regulatory requirements.


*You may need to refresh your My McKissock page in order for the 'Completed' status to show.
How long does it take to get my certificate? A - For Online Courses: Your certificate of completion will be posted directly to your "My McKissock" account after you have submitted the course completion form. However, some states have additional requirements (affidavits, state-specific evaluations, proctored examinations). In these instances, your certificate will not be posted to your “My McKissock” account until the additional requirements have been met. Additionally, some states require an original signature on your certificates. In these instances, your certificate will be mailed to you within 3-5 business days.


For Live Seminars: All certificates will be sent via email EXCEPT for the following states which require an original signature: North Carolina (Appraisal & Real Estate), and West Virginia (Real Estate only). If you are requesting credit for one of these states, your certificate will be sent via standard mail delivery within 7-10 business days.


Rush service options (including UPS Overnight for an additional $20 fee per course) are available. You can select this option on the enrollment form, or contact us by phone to add the option post-enrollment.
How do I print my certificate? A - You can print your certificate by logging into your McKissock account. Please:


1. Go to www.McKissock.com

2. Log in with your user name and password.

3. On your My McKissock page, select the Online Courses tab or History tab.

4. Scroll to the class you have completed. Under the word 'Completed', there is a Print Certificate link. Clicking this will display your certificate for that class. You may print as many copies as needed.


*The following states require an original signature and can not be printed online or via email: North Carolina, West Virginia, and Hawaii (Real Estate).
What do I do if I have questions, problems, or concerns about my course? A - You can either email the course instructor or contact us by phone. To email the course instructor, open the course and click the Email icon in the Tools menu at the bottom of the course window. Do McKissock courses have video content? A - Some of our courses do include videos. You will want to make sure you have the most updated version of Adobe Flash player. You can update your flash player by going to the link below:

http://get.adobe.com/flashplayer
Do you notify my state of course completions, and how many hours does
my state require?
A – Yes, we do! For more detailed information, please click on the Search Course tab on our website. You will be asked to enter in your license type and the state you hold your license in. Once the new page opens, please click on “Licensing Info.” You will find the roster process date and other important regulatory information for that license and state on this page. Can I take my courses on an iPad? A – Not at this time. However, McKissock is working diligently to make our courses compatible with tablets. How do I know if my state requires a mandatory document? A – The following states require a document after the course has been completed:


Alabama- Qualifying Education (Real Estate)

California- Real Estate

Delaware- Real Estate

Georgia- Appraisal and Real Estate (continuing education and qualifying education)

Idaho- Real Estate (Optional)

Kentucky- Real Estate

Maine- Real Estate

Michigan- Appraisal and Real Estate (continuing education and qualifying education)

Nevada- Real Estate and Home Inspection

New Jersey- Real Estate (continuing education and qualifying education)

New York- Real Estate

North Carolina- Land Surveying and Professional Engineering



If you have more questions on this, please email us at vchelp@mckissock.com or contact us by phone.

FAQ's on Webinars

What is a Webinar? A - A Webinar is an interactive “Live Online” course. A live instructor is speaking while presenting a series of informational slides that you see on your computer. You are given opportunities to ask questions as well as answer those posted by the instructor and other participants. What if I have questions for the Webinar Instructor? A - If you have questions for the webinar instructor, that is not a problem. There is a chat feature in the Webinars that allows you to correspond with McKissock associates and even the Instructor at any time during the presentation. If you do not want anyone to see your questions, you have the option to chat privately. What if I have a question after the Webinar ends? A - Simply email webinars@mckissock.com and we will get you an answer! After I have completed the Webinar, when will I get my
completion certificate?
A - As long as you were in the Webinar the full time and participated in the quizzes throughout the Webinar, McKissock will be in contact with you via email within 2 business days. If you are in a state that has an affidavit requirement, the affidavit will be emailed within 2 business days; once we have that in hand, McKissock will email your certificate. If you are in a state that does not have an affidavit requirement, you will be emailed just the completion certificate. How will my state get notified that I took the class as a Webinar? A - McKissock does that! For more detailed information, please click on the Search Course tab on our website. You will be asked to enter your license type and the state you hold your license in. Once the new page opens, please click on “Licensing Info.” You will find the roster process date and other important regulatory information for that license and state on this page. What happens if I am late to the Webinar? A - If you are taking the Webinar for continuing education credit, you cannot be more than 10 minutes late. If you are more than 10 minutes late, we cannot issue or submit proof of completion for the Webinar. We can, however, reschedule and transfer your payment into another upcoming Webinar. Please email us at vchelp@mckissock.com or contact us by phone. What if I have to leave a Webinar early? A - You may not leave early if you are taking the course for continuing education. We can, however, reschedule and transfer your payment into another upcoming Webinar -- please email us at vchelp@mckissock.com or contact us by phone. What is the best way to connect to my computer so I can hear the Webinar? A - McKissock uses Internet Audio, so you will listen to the Webinar through your computer. The best way to connect your audio is to use a USB headset hooked up to your computer; the sound quality is much better this way. “Attempting to use your computer speakers or a non-USB headset can result in multiple audio issues, including echo and complete failure. While it can be forced to work in some situations, this is not always reliable. It is for these reasons we only recommend using a USB headset.” –iLinc How can you tell that I am paying attention during a Webinar? A - There are quiz questions and discussion questions throughout the webinars. Our system tracks that participants are being active. If a customer is not participating, McKissock will not be able to issue continuing education credit. What web browser should I use for a Webinar? A - Internet Explorer 8 is highly recommended. Please try not to use Mozilla, AOL, or Safari. Do not use Google Chrome, ATT, or Lion (new Mac). I am having trouble receiving emails; why is that? A - When you register yourself or another person in a Webinar, you must have an individual email address. You will not be able to share the same email address with another customer. Are you perhaps sharing an email address? Are there package deals for Webinars yet? A - Unfortunately, we do not have package deals in place for Webinars yet. But we are working on them and hope to offer them soon!