FAQs: Regulatory

Find answers to your questions about McKissock.


How long does it take to process required documents and exams?

Please allow up to 2 business days (M-F) for your required document to be processed upon receipt.  States that require us to send rosters often have designated reporting days. Once your required document is processed, your roster information will be sent on the next designated reporting day.

Exams that are required to be sent in by mail may take 5-14 days to reach us. For this reason we recommend that you employ a shipping service that allows you to track your packages. McKissock is not liable for any exams that get lost in the mail.

NOTE: If we report rosters to your state please allow up to 48 hours for that information to reflect with the state from the time of reporting.

Can't find your answer?

If you can't find the answer to your question, please contact us. We are happy to help you.

Call Us icon

Call us: 800.328.2008

Speak to a customer service representative.

Weekdays: Monday - Friday 8 a.m. - 8 p.m. (ET)

Weekends: Saturday - Sunday 12 p.m. - 3:30 p.m. (ET)

Get in touch icon

Send us a note

Email us and we'll get back to you within 24 hours

Email Us