See below for answers to frequently asked questions about McKissock, appraisal education, real estate education and more. Or, type your topic into the search bar above.

General Information
How can I change my name on my official school record so that my completion certificates match my legal name?
What are McKissock’s customer service hours?
What is McKissock’s CE policy as it relates to the ADA?
Does McKissock offer financial aid?
Does McKissock accept the GI Bill?
How do I request a refund?
What do I do if I have questions, problems, or concerns about my course?

Getting Started
I’ve never taken a class online before—is online learning difficult?
How long do I have to complete my course?
Can I take online courses from different computers or devices?
Do I have to complete my course in one sitting or am I able to enter and leave the course?
Can I work in more than one course at a time?

Finding the Courses that are Right for You
What courses do I need to take to renew my license?
When will you offer the required core course?
Am I able to customize a Continuing Education Package?
Does McKissock have courses for more than one license type or if I’m licensed in multiple states?

Navigating Your Online Courses
How do I take and access course notes?
Why is there a timer in my course?
How long does it take to process required documents and exams?
How do I know if my state requires a mandatory document?
When I login to my course it says I am still enrolled, but I have already finished; why?
Why doesn’t my transcript show all my courses?
How can I listen to my real estate course online?

Quizzes and Exams
Why does the quiz in my online course have different questions when I re-take it?
Do I have to take an exam with an online course?
What is the difference between live proctored (paper) exams and E-proctored exams?

Course Completion Certificates and Reporting to Regulatory Agencies
How does McKissock know when I have completed an online course?
How long does it take to get my certificate?
Does McKissock notify my state of course completions?
When will my completed course hours be reported to my state agency?
How do I expedite my course credit reporting?

Correspondence Education
What is correspondence education?

Webinar and Live-Streaming Courses
Do I have to be tech-savvy to take a webinar?
I enjoy the interactivity of classroom learning. Will I have any discussions with students or instructors in a webinar course?
Are webinars considered distance/online education or live classroom/onsite education?
Do I have to take a test at the end to get credit?
What happens if I am late to the webinar?
What if I need to leave a McKissock CE webinar early?
What if I have a question after the webinar ends?
Can I get a package discount with webinar courses?
Do I have to have a webcam to take a webinar?
What web browser should I use for a webinar?
Why can’t I hear the webinar?

Miscellaneous
How do I refer a friend?
Where is my referral check?
How do I open an encrypted email from McKissock?