Frequently Asked Questions

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See below for answers to frequently asked questions about McKissock, appraisal education, real estate education and more. Or, type your topic into the search bar above.

General Information
What are McKissock's customer service hours?
What is McKissock's CE policy as it relates to the ADA?
Does McKissock offer financial aid?
Does McKissock accept the GI Bill?
How do I request a refund?
Is it possible to change my payment plan?
What do I do if I have questions, problems, or concerns about my course?

Getting Started
I've never taken a class online before—is online learning difficult?
Can I take a class without enrolling?
How do I register or create a user profile?
How do I enroll in a course?
How long do I have to complete my course?
Can I take online courses from different computers or devices?
Do I have to complete my course in one sitting or am I able to enter and leave the course?
Can I work in more than one course at a time?

Finding the Courses that are Right for You
What courses do I need to take to renew my license?
Which courses are approved for my state and license type?
When will you offer the required core course?
Am I able to customize a Continuing Education Package?
Does McKissock have courses for more than one license type or if I'm licensed in multiple states?

Navigating Your Online Courses
How do I access and complete my courses online?
How do I take and access course notes?
Where do I find my purchased courses?
Why is there a timer in my course?
How long does it take to process required documents and exams?
How do I know if my state requires a mandatory document?
When I login to my course it says I am still enrolled, but I have already finished; why?
Why doesn’t my transcript show all my courses?

Quizzes and Exams
Why does the quiz in my online course have different questions when I re-take it?
Do I have to take an exam with an online course?
What is the difference between live proctored (paper) exams and E-proctored exams?
I did not pass my final or proctored exam.  Now what?

Course Completion Certificates and Reporting to Regulatory Agencies
How does McKissock know when I have completed an online course?
How long does it take to get my certificate?
How do I print my certificate?
Does McKissock notify my state of course completions?
When will my completed course hours be reported to my state agency?
How do I expedite my course credit reporting?

Correspondence Education
What is correspondence education?
Do I need to be online to take a course?

Webinar and Live-Streaming Courses
Do I have to be tech-savvy to take a webinar?
I enjoy the interactivity of classroom learning. Will I have any discussions with students or instructors in a webinar course?
Are webinars considered distance/online education or live classroom/onsite education?
If I am signed up for a class, when will I get login instructions and the link to attend the class?
How can you tell if I am paying attention during a webinar?
Do I have to take a test at the end to get credit?
What if I have questions for the webinar instructor?
What happens if I am late to the webinar?
What if I need to leave a McKissock CE webinar early?
What if I have a question after the webinar ends?
Can I get a package discount with webinar courses?
Do I have to have a webcam to take a webinar?
What web browser should I use for a webinar?
Why can't I hear the webinar?

Miscellaneous
How do I refer a friend?
Where is my referral check?
How do I open an encrypted email from McKissock?
Why did McKissock charge my account without permission?

Appraisal Unlimited Learning Membership PREMIUM
What is membership exactly?
What is included in the Appraisal Unlimited Learning Membership PREMIUM?
Why should I become a member?
What are the benefits of being a member?
Will I save money if I become a member?
What are the benefits of membership vs. a cycle-based renewal package?
Will I have CE courses available in my Appraisal Unlimited Learning Membership PREMIUM?
Will I have access to professional development as part of my appraisal membership?
How often does my Appraisal membership RENEW?
Are there any discounts associated with being an Appraisal member?
Can I use the Appraisal Unlimited Learning Membership PREMIUM for other states and licenses?
I have just enrolled in membership but don't see any courses. How do I add courses to my appraisal Unlimited Learning Membership PREMIUM account?
How do I find my courses in the Appraisal membership dashboard?
How do I find professional development content in the membership dashboard?
How do I access the partner tools and discounts in the membership dashboard?
How do I access the Appraisal community in the membership dashboard?
How do I find my completion certificates on my membership dashboard?
How do I add additional credit for multiple states if I hold licenses in more than one state?
How can I tell when my current subscription expires for my membership?
How do I renew my Appraisal membership?
My membership didn't auto-renew because my credit card changed or did not go through. How can I regain access to my membership?
How do I cancel my Appraisal Unlimited Learning Membership PREMIUM?

Appraisal Qualifying Education
Am I required to have a license to perform appraisals? What qualifications must I have?
What are the requirements to get an appraisal license in my state?
What are the steps to getting an appraisal license?
How do I find a supervisory appraiser to get my experience hours for my appraisal license?
What are the appraisal categories and what types of properties can they appraise?
How much money can I make as an appraiser?
Do I have to become a trainee appraiser first?
How long will it take me to complete my appraisal trainee courses?
How long will it take me to complete my courses to upgrade from a trainee to a licensed residential appraiser?
How long will it take me to complete my courses to upgrade from a license residential appraiser to a certified residential appraiser?
How long will it take me to complete my courses to upgrade from a certified residential appraiser to a certified general appraiser?
Is there a recommeded order I should complete my appraisal qualifying education courses?
Do I have to take an exam to complete my appraisal courses?
I read somewhere that I must take my final exam for my courses with a proctor. What does that mean?
How may attempts do I have to pass the course final proctored exam?
What happens if I fail all my course final exam attempts for a particular course?
I purchased a package with all the course needed for my license level. How long do I have to complete the courses in my package?
Are my qualifying education hours reported to the state?
I have an appraisal license and want to be licensed in another state. What are the requirements/steps to getting a reciprocal license?
I have completed my required education courses for licensing. What are my next steps?
Do I need to be fingerprinted before I can apply for my license?
Am I required to take a national exam before I can get an appraisal license?
What do I need to study/How do I prepare for the national licensing exam? What topics are tested on?
How do I register to take the national exam for my appraiser license?

Proctored Exams
What is a proctor and why do I need one?
Why does my course require a proctored exam?
Who can be my McKissock exam proctor?
I found an appropriate proctor to proctor my exam. How does my proctor register?
How does my proctor log in?
How does my proctor reset their password?
Does my proctor have to sign/verify documentation after completing the exam?
How do I get my proctored exam?
How many attempts do I get to take my proctored exam?
What is the test format for my proctored exam?
How long after I complete my course do I have to take the proctored final exam?
Where can I take my proctored final exam?
Does McKissock provide a list of approved proctors?
What is the difference between live proctored (paper) exams and E-proctored exams?
Which states allow/require E-proctoring vs. paper exam?
If I choose to take my proctored final exam with an E-proctor is my proctor required to be physically present with me or can they be remote?
If I bought several Appraisal licensing or upgrade courses at one time, am I able to wait to take all my proctored exams at once or do I have to take them in order?
Due to complications of COVID-19, how am I able to complete my proctored final exam?
I did not pass my final proctored exam. Now what?

Exam Prep
Are definitions included in this exam prep product?
Are the exams flagged by topic?
What is the national exam minimum passing score?
Are these exams customizable, or are they set exams?
Who do I contact to schedule my national exam?
Are you able to view the correct answers after completing an exam?
Can I access the exams on multiple devices?
How do I know when I am ready to schedule my national exam?
How do the flashcards work?
How long do I have access to my exam prep?
How many questions are on the national exam?
If I must leave in the middle of an exam, is my progress saved or do I have to start over?
If I want more time can I purchase an extension?
Is there a time limit when taking the national exam?
What is the cancellation/refund policy?

Appraisal Post Completion/Continuing Education
I have completed my required education courses for licensing. What are my next steps?
I've completed my appraisal qualifying education courses and I am working with a supervisor to gain my experience hours. When do I have to upgrade my license or can I remain a trainee?
How soon after completing my appraisal qualifying eduation and getting licensed am I required to take continuing education and RENEW my license?
What are the appraisal continuing education requirements in my state?
Are there different continuing education requirements for each license type or just a general requirement?
How often am I required to take continuing education and RENEW my appraisal license in my state?
How often am I required to take USPAP to RENEW my license in my state?
Am I required to take my continuing education in a classroom? Or are there other delivery methods/formats that are acceptible for completing my appraisal continuing education requirements?
What are my options on your website for taking my appraisal continuing education courses? What products do you offer to RENEW my license?
Is there a way to save money while meeting my appraisal CE requirements?
Are my appraisal continuing education hours reported to my state?
What else do I have to do to RENEW my appraisal license? Is there a renewal fee or paperwork that need to be filled out?

Livesteam Classes
I was signed up for an onsite seminar that was cancelled. Are you offering those same classes via livestream or in a different online format?
How does a live-stream class work?
Will I need any special equipment to attend a live-streaming class?
How do I know if I have a webcam?
What can I do to prepare to take a livestream class?
If I am signed up for a live-streaming class, when will I get login instructions and the link to attend the class?
What if I can't find/didn't receive my link to attend the class?
Are my live-streaming course hours reported?
How do I access my live-streaming course completion certificate?
What if I have licenses in more than one state? Will I receive credit for all states I hold a license if I take a class in the live-streaming broadcast format?
Do I get a physical book with my livestream USPAP class?
Will I be required to take an exam to receive CE credit when I take a livestream class?

OnSite Live Seminars
I prefer to take my CE hours in a classroom. Do you offer courses in a classroom setting for CE?
How do I find live classroom courses near me?
How can I find the location of my onsite classroom course? Do I get a map or directions?
How early should I arrive at the location of the onsite class? I don't want to be late.
Do I need to bring anything with me to my onsite class?
What happens if I am late to class or when returning from break or lunch?
Do I have to take a test or exam to receive CE credit for my onsite class?
Are my onsite classroom hours reported?
How do I access my onsite classroom completion certificate?
Why can't I enroll without paying for my USPAP book?

Appraisal Luxury Certification
What are the benefits of a CLHA certification?
Why pursue this certification?
How does this certification compare to widely recognized appraisal designations?
What is required to achieve the CLHA certification?
How much does the certification program cost?
What are the steps to achieve the CLHA certification?
Does the CLHA certificate expire?
How do I renew my CHLA certification?
How much is the renewal fee?
When will the recertification course be available?
Can I take these luxury home appraisal courses and receive CE credit without committing to the certification program?
Can I substitute a course to meet the mandatory certification course requirements?
What is the Demonstration of Knowledge Exam?
How is the Demonstration of Knowledge Exam graded?
How long will it take to complete the Demonstration of Knowledge Exam?
How long before I am notified if I pass the Demonstration of Knowledge Exam?
Will I be notified of the score on the Demonstration of Knowledge Exam?
Can I retake the Demonstration of Knowledge Exam if I fail?
What if I miss the 90-day timeframe to retake the Demonstration of Knowledge Exam?
What if I do not pass the Demonstration of Knowledge Exam a second time?
How do I apply to take the Demonstration of Knowledge Exam?
How long do I have to complete the Demonstration of Knowledge Exam?

2020 NAR Code of Ethics Training Changes
Does McKissock currently offer any ethics courses that meet the NAR Code of Ethics training requirement?
When do I need to complete my NAR Code of Ethics training requirement?
What are the recently approved changes to the NAR Code of Ethics course training requirements?
When does the current cycle (Cycle 6) end and the next cycle (Cycle 7) begin?
When will McKissock need to have formal partnerships with associations in order to offer NAR Code of Ethics training courses online?
What associations are currently partnered with McKissock?

Real Estate CE PLUS Membership
Why should you become a CE Plus Member?
What does it mean to be a member?
What is included in the Single State CE Plus Membership?
What is the benefit of a membership over a package?
Will I have CE courses available in my membership?
Will I have access to professional development as part of my membership?
What type of professional development is available as part of my membership?
What is the difference between CE+ single state membership and CE+ multi-state membership?
How long is the membership?
Are there any discounts associated with being a member?
How do I find my courses?
How do I add new courses to my dashboard?
How do I find professional development material?
How do I get access to the real estate coach?
Where are the discounts I receive as a member?
How do I find my certificates on my membership dashboard?
How do I renew my membership?
How often is new professional development content added to the library?
How do I access courses from multiple states once I am on the dashboard?
How do I upgrade my CE PLUS membership to a multi-state membership?
How do I cancel my real estate CE PLUS membership?
I lost access to my real estate CE PLUS membership because my credit card was canceled. How do I rejoin?