Frequently Asked Questions

General Information
How can I change my name on my official school record so that my completion certificates match my legal name?
What are McKissock’s customer service hours?
What is McKissock’s CE policy as it relates to the ADA?
Does McKissock offer financial aid?
Does McKissock accept the GI Bill?
How do I request a refund?
What do I do if I have questions, problems, or concerns about my course?

Getting Started
I’ve never taken a class online before—is online learning difficult?
How long do I have to complete my course?
Can I take online courses from different computers or devices?
Do I have to complete my course in one sitting or am I able to enter and leave the course?
Can I work in more than one course at a time?

Finding the Courses that are Right for You
What courses do I need to take to renew my license?
When will you offer the required core course?
Am I able to customize a Continuing Education Package?
Does McKissock have courses for more than one license type or if I’m licensed in multiple states?

Navigating Your Online Courses
How do I take and access course notes?
Why is there a timer in my course?
How long does it take to process required documents and exams?
How do I know if my state requires a mandatory document?
When I login to my course it says I am still enrolled, but I have already finished; why?
Why doesn’t my transcript show all my courses?
How can I listen to my real estate course online?

Quizzes and Exams
Why does the quiz in my online course have different questions when I re-take it?
Do I have to take an exam with an online course?
What is the difference between live proctored (paper) exams and E-proctored exams?

Course Completion Certificates and Reporting to Regulatory Agencies
How does McKissock know when I have completed an online course?
How long does it take to get my certificate?
Does McKissock notify my state of course completions?
When will my completed course hours be reported to my state agency?
How do I expedite my course credit reporting?

Correspondence Education
What is correspondence education?

Webinar and Live-Streaming Courses
Do I have to be tech-savvy to take a webinar?
I enjoy the interactivity of classroom learning. Will I have any discussions with students or instructors in a webinar course?
Are webinars considered distance/online education or live classroom/onsite education?
Do I have to take a test at the end to get credit?
What happens if I am late to the webinar?
What if I need to leave a McKissock CE webinar early?
What if I have a question after the webinar ends?
Can I get a package discount with webinar courses?
Do I have to have a webcam to take a webinar?
What web browser should I use for a webinar?
Why can’t I hear the webinar?

Miscellaneous
How do I refer a friend?
Where is my referral check?
How do I open an encrypted email from McKissock?

Appraisal Unlimited Learning Membership
What is membership exactly?
What is included in the Appraisal Unlimited Learning Membership?
Why should I become a member?
What are the benefits of being a member?
Will I save money if I become a member?
What are the benefits of membership vs. a cycle-based renewal package?
Will I have CE courses available in my Appraisal Unlimited Learning Membership?
How long do I have access to complete courses that I purchased through membership?
Will I have access to professional development as part of my appraisal membership?
How often does my Appraisal membership RENEW?
Are there any discounts associated with being an Appraisal member?
Can I use the Appraisal Unlimited Learning Membership for other states and licenses?
I have just enrolled in membership but don’t see any courses. How do I add courses to my appraisal Unlimited Learning Membership account?
How do I find my courses in the Appraisal membership dashboard?
How do I find professional development content in the membership dashboard?
How do I access the partner tools and discounts in the membership dashboard?
How do I access the Appraisal community in the membership dashboard?
How do I find my completion certificates on my membership dashboard?
How do I add additional credit for multiple states if I hold licenses in more than one state?
How can I tell when my current subscription expires for my membership?
How do I renew my Appraisal membership?
My membership didn’t auto-renew because my credit card changed or did not go through. How can I regain access to my membership?
How do I cancel my Appraisal Unlimited Learning Membership?

Appraisal Qualifying Education
Am I required to have a license to perform appraisals? What qualifications must I have?
What are the requirements to get an appraisal license in my state?
What are the steps to getting an appraisal license?
How do I find a supervisory appraiser to get my experience hours for my appraisal license?
What are the appraisal categories and what types of properties can they appraise?
How much money can I make as an appraiser?
Do I have to become a trainee appraiser first?
How long will it take me to complete my appraisal trainee courses?
How long will it take me to complete my courses to upgrade from a trainee to a licensed residential appraiser?
How long will it take me to complete my courses to upgrade from a license residential appraiser to a certified residential appraiser?
How long will it take me to complete my courses to upgrade from a certified residential appraiser to a certified general appraiser?
Is there a recommeded order I should complete my appraisal qualifying education courses?
Do I have to take an exam to complete my appraisal courses?
I read somewhere that I must take my final exam for my courses with a proctor. What does that mean?
How may attempts do I have to pass the course final proctored exam?
What happens if I fail all my course final exam attempts for a particular course?
I purchased a package with all the course needed for my license level. How long do I have to complete the courses in my package?
Are my qualifying education hours reported to the state?
I have an appraisal license and want to be licensed in another state. What are the requirements/steps to getting a reciprocal license?
I have completed my required education courses for licensing. What are my next steps?
Do I need to be fingerprinted before I can apply for my license?
Am I required to take a national exam before I can get an appraisal license?
What do I need to study/How do I prepare for the national licensing exam? What topics are tested on?
How do I register to take the national exam for my appraiser license?

Proctored Exams
What is a proctor and why do I need one?
Why does my course require a proctored exam?
Who can be my McKissock exam proctor?
Does my proctor have to sign/verify documentation after completing the exam?
How many attempts do I get to take my proctored exam?
What is the test format for my proctored exam?
How long after I complete my course do I have to take the proctored final exam?
Where can I take my proctored final exam?
Does McKissock provide a list of approved proctors?
If I bought several Appraisal licensing or upgrade courses at one time, am I able to wait to take all my proctored exams at once or do I have to take them in order?
I did not pass my final proctored exam. Now what?

Exam Prep
Are definitions included in this exam prep product?
Are the exams flagged by topic?
What is the national exam minimum passing score?
Are these exams customizable, or are they set exams?
Who do I contact to schedule my national exam?
Are you able to view the correct answers after completing an exam?
Can I access the exams on multiple devices?
How do I know when I am ready to schedule my national exam?
How do the flashcards work?
How long do I have access to my exam prep?
How many questions are on the national exam?
If I must leave in the middle of an exam, is my progress saved or do I have to start over?
If I want more time can I purchase an extension?
Is there a time limit when taking the national exam?
What is the best way to prepare for my national licensing exam?
What is the cancellation/refund policy?

Appraisal Post Completion/Continuing Education
I have completed my required education courses for licensing. What are my next steps?
I’ve completed my appraisal qualifying education courses and I am working with a supervisor to gain my experience hours. When do I have to upgrade my license or can I remain a trainee?
How soon after completing my appraisal qualifying eduation and getting licensed am I required to take continuing education and RENEW my license?
What are the appraisal continuing education requirements in my state?
Are there different continuing education requirements for each license type or just a general requirement?
How often am I required to take continuing education and RENEW my appraisal license in my state?
How often am I required to take USPAP to RENEW my license in my state?
Am I required to take my continuing education in a classroom? Or are there other delivery methods/formats that are acceptible for completing my appraisal continuing education requirements?
What are my options on your website for taking my appraisal continuing education courses? What products do you offer to RENEW my license?
Is there a way to save money while meeting my appraisal CE requirements?
Are my appraisal continuing education hours reported to my state?
What else do I have to do to RENEW my appraisal license? Is there a renewal fee or paperwork that need to be filled out?
How do you get on an AMC’s list?
How do you receive AMC assignments if you are not on thier list?
What is an MLS?
What is a typical day like in an appraiser’s life?

CE Livestream Classes
How does a CE livestream class work?
Will I need any special equipment to attend a CE livestream class?
How do I know if I have a microphone and webcam?
How do I check that my microphone and webcam settings are set up and active?
What can I do to prepare to take a CE livestream class?
Once I am signed up for a CE livestream class, how do I log into the class?
Are my CE livestream class hours reported to my state?
How do I access my CE livestream class completion certificate?
What if I have licenses in more than one state? Will I receive CE credit for livestream classes in all the states where I hold a license?
Do I get a USPAP book with my livestream USPAP Update class?
Will I be required to take an exam to receive CE credit when I take a livestream class?
How do I access my course documents and/or student manual for my CE livestream class?

OnSite Live Seminars
Are masks required in the classroom?
I prefer to take my CE hours in a classroom. Do you offer courses in a classroom setting for CE?
How do I find live classroom courses near me?
How can I find the location of my onsite classroom course? Do I get a map or directions?
How early should I arrive at the location of the onsite class? I don’t want to be late.
Do I need to bring anything with me to my onsite class?
What happens if I am late to class or when returning from break or lunch?
Do I have to take a test or exam to receive CE credit for my onsite class?
Are my onsite classroom hours reported?
How do I access my onsite classroom completion certificate?
Why can’t I enroll without paying for my USPAP book?

Appraisal Green Certification
What is required to achieve the CGHA ^TM certification?
How much does the CGHA ^TM certification cost?
What are the steps to achieve the CGHA ^TM certification?
Does the CGHA ^TM certification expire?
How do I renew my CGHA ^TM certification?
How much is the renewal fee for my CGHA ^TM certification?
When will the recertification course be available form my CGHA ^TM certification?
May I take these Green Home appraiser courses as CE credit without committing to the CGHA ^TM certificaiton program?
May I substitute a course to meet the mandatory CGHA ^TM certification course requirements?
What is the CGHA ^TM Demonstration of Knowledge exam?
How is the CGHA ^TM Demonstration of Knowledge exam graded?
Will I be notified of the score on the CGHA ^TM Demonstration of Knowledge exam?
May I retake the CGHA ^TM Demonstration of Knowledge exam if I fail?
What if I do not pass the CGHA ^TM Demonstration of Knowledge exam a second time?
How do I apply to take the CGHA ^TM Demonstration of Knowledge exam?
How long do I have to complete the CGHA ^TM Demonstration of Knowledge exam?
Where can find the Certified Green Home Appraiser directory?

Appraisal Luxury Certification
What are the benefits of a CLHA ^TM certification?
Why pursue this certification?
How does this certification compare to widely recognized appraisal designations?
What is required to achieve the CLHA ^TM certification?
How much does the certification program cost?
What are the steps to achieve the CLHA ^TM certification?
Does the CLHA ^TM certificate expire?
How do I renew my CHLA ^TM certification?
How much is the renewal fee?
When will the recertification course be available?
Can I take these luxury home appraisal courses and receive CE credit without committing to the certification program?
Can I substitute a course to meet the mandatory certification course requirements?
What is the Demonstration of Knowledge Exam?
How is the Demonstration of Knowledge Exam graded?
How long will it take to complete the Demonstration of Knowledge Exam?
How long before I am notified if I pass the Demonstration of Knowledge Exam?
Will I be notified of the score on the Demonstration of Knowledge Exam?
Can I retake the Demonstration of Knowledge Exam if I fail?
What if I miss the 90-day timeframe to retake the Demonstration of Knowledge Exam?
What if I do not pass the Demonstration of Knowledge Exam a second time?
How do I apply to take the Demonstration of Knowledge Exam?
How long do I have to complete the Demonstration of Knowledge Exam?
Where can I find the Certified Luxury Home Appraiser Directory?

NAR Code of Ethics Training Changes for Cycle 7
Does McKissock currently offer any ethics courses that meet the NAR Code of Ethics training requirement?
When does the current Code of Ethics training cycle (Cycle 7) end and the next cycle (Cycle 8) begin?
What are the recently approved changes to the NAR Code of Ethics course training requirements?
What associations are currently partnered with McKissock?

Real Estate CE PLUS Membership
Why should you become a CE Plus Member?
What does it mean to be a member?
What is included in the Single State CE Plus Membership?
What is the benefit of a membership over a package?
Will I have CE courses available in my membership?
Will I have access to professional development as part of my membership?
What type of professional development is available as part of my membership?
What is the difference between CE+ single state membership and CE+ multi-state membership?
How long is the membership?
Are there any discounts associated with being a member?
How do I find my courses?
How do I add new courses to my dashboard?
How do I find professional development material?
Where are the discounts I receive as a member?
How do I find my certificates on my membership dashboard?
How do I renew my membership?
How often is new professional development content added to the library?
How do I access courses from multiple states once I am on the dashboard?
How do I upgrade my CE PLUS membership to a multi-state membership?
How do I cancel my real estate CE PLUS membership?
I lost access to my real estate CE PLUS membership because my credit card was canceled. How do I rejoin?
Why did McKissock charge my account without permission?

Home Inspection
Are you required to have a Home Inspection license to perform home inspections?
What are the steps to become a home inspector and work independently?
Which states do not require a home inspection license to perform home inspections?
Which states allow online training for home inspection licensing?
Which states do not accept online training for home inspection licensing?
Which are the top reasons to get a home inspection license?
How much do home inspectors make per/hour? Annually?
What do home inspectors do?
Which states does McKissock offer home inspection continuing education classes for?
What are the home inspection continuing education requirements for my state?
What is an ASHI membership and why would I want to become a member?
Does McKissock offer ASHI-approved CE courses?
What is an International Association of Certified Home Inspectors (InterNACHI) membership and why would I want to become a member?
Does McKissock offer InterNACHI-approved CE courses?
What is the California Real Estate Inspection Association (CREIA) membership and why would I want to become a member?
Does McKissock offer CREIA-approved CE courses?

Tech Help & Troubleshooting
What are the system requirements and browsers supported by McKissock.com
Can I take my courses on an iPad, other tablet or phone?
Why can’t I see my McKissock courses when I log in?
What can I do if I am locked out of my account?
Why isn’t the video working for my online course?
How do I enable Javascript?
Where do I go to update my browser?
Where do I go to update or download the Flash or Shockwave Players

Troubleshooting Google Chrome
How do I disable a pop-up blocker on Google Chrome?
Clearing cache and cookies – Google Chrome

Troubleshooting Internet Explorer
Disabling Compatibility View – Internet Explorer
Allowing popups – Internet Explorer
Enabling the menu bar – Internet Explorer
Clearing cookies and temporary internet files – Internet Explorer
How do I find what browser version of Internet Explorer I have?

Troubleshooting Mozilla Firefox
Popup blocker – Mozilla Firefox
Clearing cache and cookies – Mozilla FireFox

iPad & Mobile Devices
Clearing cache and cookies and other tips – iPad