FAQs: Online Courses

Find answers to your questions about McKissock.

I did not pass my final proctored exam. Now what?

Before taking your next attempt at an exam, we recommend you click on  “Review Chapter Info” to refresh your knowledge on the material.

Some states limit the number of attempts you have for final and proctored exams, so it is important to be mindful of this information before beginning any final/proctored exam.

If you do not pass the final exam within the designated number of attempts, you will be automatically re-enrolled in the course.  This course will appear on your MyMcKissock homepage (there is no additional fee for re-loading the course).

You will need to take the course again in its entirety.  Please refresh your MyMcKissock online courses tab to see your repeat course. Do not enter the course labeled “failed” as you will not get credit for that course.

You can view the full proctor policy HERE.

Still can't find your answer?

If you can't find what you're looking for, please contact us.

Call Us icon

Call us: 800.328.2008

Speak to a customer service representative.

Weekdays: 8 a.m. - 8 p.m. ET

Weekends: 12 p.m. - 3:30 p.m. ET

Get in touch icon

Send us a note

Email us and we'll get back to you within 24 hours

Email Us