FAQs: Webinars

Find answers to your questions about McKissock.


Why can’t I hear the webinar?

McKissock uses Internet audio, meaning you will listen to the webinar through your computer. The best way to connect your audio is to use a USB headset connected to your computer. If you don’t have a headset your computer speakers will work, but may have some background noise and can echo depending on the connection quality.

Test your sound before the webinar

Test your sound about 20 minutes before the webinar by going to a website with audio (YouTube or Pandora are good options). If your speakers work with that site, they should work just fine for the webinar.

Troubleshooting audio

If you are having trouble hearing the webinar, try the following:

  • Make sure your speakers are not on mute and the volume is turned up
  • Clear your temporary internet files and cookies
  • Try an alternate web browser
  • If you are still having trouble, please contact us.



Can't find your answer?

If you can't find the answer to your question, please contact us. We are happy to help you.

Call Us icon

Call us: 800.328.2008

Speak to a customer service representative.

Weekdays: Monday - Friday 8 a.m. - 8 p.m. (ET)

Weekends: Saturday - Sunday 12 p.m. - 3:30 p.m. (ET)

Get in touch icon

Send us a note

Email us and we'll get back to you within 24 hours

Email Us