FAQs: Webinars
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How long does it take to get my certificate?
Online Courses: In most cases, you will be able to download your certificate immediately following course completion. If your certificate is locked, it is likely we need something from you before we are permitted to release it. You should see directions in your course dashboard on what you need to do next. If not, let… More
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How do I access my completion certificate?
Your completion certificate will normally be available to print from your student dashboard within 24-48 hours after a webinar ends. If you do not see your completion certificate after 72 hours, please reach out to us at 877.277.5376. More
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What happens if I’m licensed in more than one state? Does McKissock have courses approved in multiple states?
Yes! We offer many dual-credit courses between states. As the largest provider of online appraisal CE in the country, we can help our students with multi-state licenses meet as many requirements as possible with the least amount of CE, which means time and money saved on your end. Multi-state licenses can be complicated, which is… More
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Are webinars considered distance/online education or live classroom/onsite education?
Live webinars do not count for live classroom hours for those states/license types that require hours be completed in a classroom. To find out if your state/license type requires any classroom hours, you can find detailed licensing requirements by navigating to your state’s continuing education page. More
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Can I get a package discount with webinar courses?
YES! To obtain a package discount that includes webinar courses please contact us. More
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What do I do if I have questions, problems, or concerns about my course?
For questions or issues related to course content: To email a Subject Matter Expert, open the course and hover over Show Tools Click the Email icon in the Tools menu at the bottom of the course window Please allow up to 48 hours to receive a response For any other questions, concerns or comments:… More
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What if I have a question after the webinar ends?
If you have a question regarding a webinar after it is over please email [email protected] and we will get you an answer or pass it along to someone who can! Please include the name/date/time of the webinar in your subject line for the best and most efficient response and allow up to 24 business… More
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What happens if I am late to the webinar?
Note: All webinars are in Eastern Standard Time. It’s important to be on time for your webinar. The best plan of action to be on time? Plan to be early. Try logging in 10-15 minutes early (15-25 if it’s your first time). It’s even a good idea to make sure your computer meets the… More
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What if I have to leave a McKissock CE webinar early?
State regulation mandates that to receive continuing education credit for a webinar, you must attend the course in its entirety. If you need to leave the webinar early, McKissock will not be able to issue or submit proof of completion for that webinar. Your license integrity depends on us abiding by this rule. If… More
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Why can’t I hear the webinar?
McKissock uses Internet audio, meaning you will listen to the webinar through your computer. The best way to connect your audio is to use a USB headset connected to your computer. If you don’t have a headset your computer speakers will work, but may have some background noise and can echo depending on the connection… More
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How can you tell if I am paying attention during a webinar?
There are quiz questions and discussion questions throughout the webinar. By answering these questions you are demonstrating to the instructor that you are still present and an active participant in the webinar. These questions are not graded and no one will see your answers. They are simply a tool to get the discussion going… More
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What web browser should I use for a webinar?
McKissock webinars run in any of the following supported browsers: Internet Explorer, Mozilla FireFox, Google Chrome, and Safari. The best experience often comes from Google Chrome and Mozilla FireFox. We officially support the most current browser and current browser minus one major version. For example, if FireFox is on version 29, we support FireFox… More
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If you can’t find the answer to your question, please contact us. We are happy to help you.
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