FAQs: Tech Help & Troubleshooting

Find answers to your questions about McKissock.

Clearing cache and cookies – Google Chrome

Option 1:

  • Click on the Menu Icon (Top Right hand corner, three lines stacked on each other)
  • Hover mouse over tools
  • Click on Clear Browsing Data

Chrome Menu Icon

 

  • Where it says Obliterate the following items from: Select From Beginning Of Time
  • Check the following boxes
    • Cookies and other site and plug-in data
    • Cached images and files
    • Hosted app data
    • Content licenses

ChromeClearHistoryWindow

 

(Note: There may be instances where the other boxes will need checked. If having password login issues and you know the information is correct all boxes may need checked. Please be aware if the password box is checked all remember passwords will be cleared)

  • Click Clear Browsing Data

Option 2: (Keyboard Shortcut)

Hit the ctrl + shift + del key on your keyboard

  • Where it says Obliterate the following items from: Select From Beginning Of Time
  • Check the following boxes
    • Cookies and other site and plug-in data
    • Cached images and files
    • Hosted app data
    • Content licenses

(Note: There may be instances where the other boxes will need checked. If having password login issues and you know the information is correct all boxes may need checked. Please be aware if the password box is checked all remember passwords will be cleared)

  • Click Clear Browsing Data

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