FAQs: Getting Started

Find answers to your questions about McKissock.


How long does it take to get my certificate?

Online Courses: In most cases, you will be able to download your certificate immediately following course completion. If your certificate is locked, it is likely we need something from you before we are permitted to release it. You should see directions in your course dashboard on what you need to do next. If not, let us know and we can help you.

Livestream classes: Certificates for livestream classes are emailed during the business day following course completion.

Certificates are available 24/7 from within your course dashboard.

Accounts must be paid in full before McKissock can issue a completion certificate.


Can't find your answer?

If you can't find the answer to your question, please contact us. We are happy to help you.

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Call us: 800.328.2008

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Weekdays: Monday - Friday 8 a.m. - 8 p.m. (ET)

Weekends: Saturday - Sunday 12 p.m. - 3:30 p.m. (ET)

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