FAQs: Online Courses

Find answers to your questions about McKissock.

What is the difference between live proctored (paper) exams and E-proctored exams?

Some courses require you to take proctored exams to count toward your course credits. A proctor is an approved person that administers an exam and upholds the integrity the exam-taking process. You can choose a live proctor or an e-proctor, depending on your state requirements. We recommend you confirm with your state’s governing agency which form of proctor is required. Proctored course final exams must be taken within 3 months (90 days) of course completion.

Proctor eligibility and qualifications

For guidelines on who is an eligible proctor, see below.

  • Examples of people who could serve as a proctor would be librarians, teachers, police officers, community volunteers, religious leaders, or someone who works in the public service industry.
  • Ineligible proctors would be family, your supervisor, a co-worker, or someone with whom you intend to be employed.
  • The important thing to remember about a proctor is to choose someone who does not have a vested interest in whether you pass the exam.  If audited, you would not want your proctor choice to stand between you and your career.

It is the responsibility of the proctor to ensure the integrity of the exam by attesting to each of the following statements:

  • The identity of the student was verified using phone identification to ensure that only the registered individual completes the exam.
  • The exam was completed by the registered student without use of any unauthorized materials. No outside materials are permitted. The student may bring a calculator and a pen or pencil. All electronic devices should be turned off.
  • The only web browser open during the exam was exclusively pointed at McKissock Exam Engine. Tabbed browsing, Internet searches, blogs, instant messaging, etc. are prohibited.
  • The proctor personally observed the student throughout the duration of the exam without providing assistance in interpreting or completing the exam.
  • The proctor will verify that only the allotted amount of time is spent completing the exam. The specific time limit for exams varies per course and will be shown to the Proctor at the top of each exam.
  • The proctored location provided an environment conducive to test-taking and remained free of disruptions. The proctor maintained the security of the exam log-in and password.

Live proctored exam (paper exam)

All McKissock paper proctored exams are emailed to the proctor approximately 24 hours prior to the proctor appointment and must be mailed back to McKissock in their entirety (including the proctor sign-off sheet and any scratch papers used during the exam).

  • Test results: The entire exam must be mailed via postal mail and will be graded upon receipt. This process could take up to 10 days.
  • Proctor: The proctor will need to fill out and sign the proctor sheet included with the test to verify their presence.
  • Timer: The proctor is responsible for keeping time.
  • Record keeping: Results are entered into the system once the test is received and corrected. Students will be notified of a pass or fail grade via a phone call.

Other information:

  • Students can review answers, skip questions, and go back through the test as necessary.
  • Florida Appraisal Qualifying Education does not allow paper examinations.

* Students are not permitted access to paper exams without a proctor present and may not, for ANY reason make copies of the exam or take the exam from the proctor environment.

E-proctored exam

Mckissock E-proctored exams are taken online and accessed from the student online account. Your Proctor will need to be present to enter their username and password, or, if this is their first time proctoring an exam, he or she can click the link under the sign-in boxes and register to be your Proctor (E-Proctor online registration form).

  • Test results: Your test results are given immediately upon completion of the test.
  • Proctor: You will sign into your McKissock account and click on E-Proctor. The proctor will then create a username and password to sign in.
  • Timer: The electronic platform will keep time for you.
  • Record keeping: Test results are automatically recorded, and you will be able to print out your certificate if you pass.

Other information:

  • Once you submit an answer, you cannot make any changes. You may not go back to previous questions and cannot skip questions.
  • Only appraisal qualifying education courses in all states except Georgia and Illinois are allowed e-proctored exams.

Recommended exam locations

Your course final proctored exam can be taken anywhere – exceptions would be Arkansas and New York which require that you take your proctored exam in a pre-approved location.  You can access the proctor lists here for:

Arkansas click HERE.

New York click HERE.

  • McKissock would prefer that you take your proctored exam at an educational facility – like a public library, community college, university, or other place where education occurs – although it is not required.
  • These facilities have computer banks, seasoned educators who are familiar with exam taking and provide a quiet atmosphere that is more conducive to exam taking.
  • Other examples would be post office, attorney’s office, police station, notary’s office, or other suitable location, by a proctor who represents the public interest in this transaction. It is the obligation of the student to arrange for the test with a suitable proctor.
  • It is generally not appropriate or advised to take the exam at a private residence.
  • The important thing to remember about a proctor is to choose someone who does not have a vested interest in whether you pass the exam.
  • If audited, you would not want your proctor choice to stand between you and your career.

Your proctor must be present and able to view you and your screen for the duration of the exam.

You can view the full proctor policy and all asoociated FAQs on proctoring HERE.

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