FAQs: General Information

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How do I open an encrypted email from McKissock?

  • Confidential emails are sent using encryption for your protection. When you receive an encrypted email, it will look something like this:

encrypt-01-msg received

  • You can save the attachment (message.html) and open it with your browser.
    • Many browsers (including Google Chrome) will automatically open the attachment if you double-click on it.
  • You should see the following when you open the file “message.html”. Click the link at the bottom of the page to get a one-time passcode to decrypt the message.

encrypt-02-html opened

  • A new web page will open to confirm that a one-time passcode has been sent to your email. DO NOT close this page.


  • Go to your email and check for the message containing the one-time code. The email message containing the one-time passcode should look like this (see below). You can copy the passcode (or write it down). Keep in mind, this passcode is only valid for 15 minutes.


  • Return to the previous web page and enter this one-time passcode.


  • A new web page should now open which contains the decrypted email along with any attachments. You can read the message and save or open any attachments.




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